What advice do you have for filling out the Rakuten Card application form?

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Accepted Answer

Since typos or misinformation could lead to your application being rejected, it is very important that you fill out the form correctly.
Here is some advice on filling out the form and how to avoid some common mistakes.
Please make sure that you read the terms of service and fully understand the contents before you apply.

Check the Terms of Service (Japanese) ＞

※If you are unable to receive your credit card because you could not verify your identity during delivery, please contact the Customer Call Center.
※Please note that a Rakuten ID is essential when applying for the card.
If you do not have a Rakuten ID, please create one before proceeding with your card application.

Click here to register for Rakuten membership (free registration) ＞

STEP1. Entering Your Name

In the 漢字（kanji） field you will need to enter your name exactly as it appears on your ID so the delivery person can verify your identity.

If the name on your ID is longer than the maximum number of characters that can be entered, you may have to omit your middle name, etc.
It is also important to check that you have filled in the ひらがな（hiragana） and ローマ字（English） fields with the correct spelling.

Please be aware that the maximum character limit is different for each entry field.

漢字（Kanji)

39 characters max. in each section（including spaces）.
In this field you can put only one space.

漢字（Kanji)
※郵送物等に
記載する氏名

10 characters max. in each section（including spaces）.
In this field you can put only one space.
This field appears for users who have entered 11 or more characters 漢字(Kanji) for 姓（漢字）section or 名（漢字）section.
Please enter an abbreviated version of the name here.

ひらがな（Hiragana）

15 characters max. in each section（including spaces）.
In this field you can put only one space.

ローマ字（English）

Please note that there are character limits for Romanized text as specified below.
Visa：19 characters max. （including spaces）
Mastercard：21 characters max. （including spaces）
JCB：24 characters max. （including spaces）
※For Rakuten Bank cards, it is up to 19 characters including spaces only.
American Express：21 characters max. （including spaces）.

If you are unable to receive your credit card because you could not verify your identity during delivery, please contact the Customer Call Center.
Please note that even if you have already submitted your residence card, we may request additional documentation to verify your personal information.

E.g：RESIDENCE CARD

The acceptable forms of ID you can show to receive your card are：
A Driver's License, Residence Card, Japanese Passport, Special Permanent Resident Certificate,
or an Individual Number Card with an ID photo（My Number）.

If the characters of 漢字(Kanji) section exceeds 10 , the "お名前 (郵送物等に記載する氏名)" field will be displayed.
Please enter an abbreviation of name within 10 characters in that field.

お名前

姓

名

漢字

RAKUTEN TARO CREDITCARD

ひらがな

らくてんたろう　カード

ローマ字

RAKUTEN TARO CARD

STEP2. Entering Your Address

In order for us to deliver your card promptly, you will need to fill out your address in Japanese.
If your address is longer than the space provided, you can try using hyphens 「-」 instead of 「丁目or 番」, or omitting the name of your building, but NOT your room number!

E.g:

GOOD 漢字福岡県福岡市中央区天神4-4-20 ひらがなふくおかけんふくおかしちゅうおうくてんじん4-4-20 NG　× 漢字福岡県福岡市中央区4-4-20天神 Reason: The address is in the wrong order (the area should go just after the ward.) NG　× 漢字福岡県福岡市中央区天神4-4-20 ふりがなふくおかけんふくおかしちゅうおうくてんじん4-4-4-20 Reason: The 漢字 and ふりがな fields do not match. (4-4 and 4-4-4)

STEP3. Entering Your Bank Account Details

Once your account is registered, we will automatically withdraw your monthly bill payments from there.
In the following cases, a paper-based registration process is required.

■If you shortened or omitted parts of your name in STEP 1,
■If your bank account and registered name are different system format.

If that is the case, you will need to register your bank account using the paper application.
(Please click the ”会員様専用サイト楽天e-NAVIから郵送でお手続き” button as shown above.)

STEP4. Entering Your PIN Code

暗証番号 "Ansho Bango" means PIN Code. Please be careful not to forget the 4 digit code you decide to use!

STEP5. Entering the Phone Number of Your Work Place

This is required as part of the screening process.
Please make sure to enter the phone number of your work place, not your personal phone number.
If you enter the wrong one, it may take longer to process your application.

STEP6. Requesting a Family Card

You may also choose to have a Family Card, for another member of your family, after you have finished applying for your main card.
Having a Family Card as a personal second card is prohibited, so please make sure to enter your family member’s personal information in the fields.

【Inquiries to Rakuten Card】

・Rakuten Card Co., Ltd. Customer Call Center

0570-66-6910

・If you are unable to reach us via the phone number above, please dial:

092-303-7188

※When you hear the voice guidance, follow the steps below.

Press "3".
Press "1" for cardholder.
（After this, If you are calling from a smartphone, please press "2".）
Press "7" for inquiries about card issuance status and delivery.

※Representatives are available from 9:30 a.m. to 5:30 p.m. (Also available on Saturdays, Sundays, National Holidays)

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