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How should I answer the SMS/e-mail of 「ご利用内容ご確認のお願い」?
We’ve detected doubt of fraud with your Rakuten card. We'd like to confirm you whe... 詳細表示
What is 3D secure /Personal Identification service (本人認証サ...
3-D Secure is an additional security layer for online credit card shopping in order t... 詳細表示
How come my credit card does not work anymore?
If your credit card does not work, it may be due to the following reasons: ・ Excee... 詳細表示
I lost my credit card. What should I do?
Please contact us as soon as you realize that your credit card has been lost or stolen.... 詳細表示
I lost my Rakuten Bank card. What should I do?
Please contact Rakuten Card and Rakuten Bank as soon as you realize that your Rakuten B... 詳細表示
The CVV number (Card Verification Value) - otherwise known as the security code is th... 詳細表示
Will I be charged any additional fees for the new card Wh...
No, there will be no additional charges to receive your new Credit Card. If your c... 詳細表示
Recently we are reported about phishing emails pretending Rakuten Card. If you recei... 詳細表示
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