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  • FAQ No. : 8145
  • 公開日時 : 2023/07/14 09:53
  • 更新日時 : 2024/02/14 14:55
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The payment could not be withdrawn from my bank account on the payment due date. What should I do?

カテゴリー : 

回答

The payment will be automatically withdrawn from your bank account even after the payment due date if you have a registered bank account at one of the below banks.
If there is insufficient funds in your bank account to complete your monthly payment, an additionally attempt to transfer funds will be made.
If on the second attempt there is still insufficient funds available in your account to make the payment at that time, then you will need to make your payment by bank transfer.
 

Payment Due Date

Tuesday February 27, 2024
 
 

About banks available for second account transfer

You will not be charged any transfer fee on the  second account transfer.
 
Rakuten Bank Mizuho Bank Mitsui Sumitomo Bank
Mitsubishi UFJ Bank Resona Bank Saitama Resona Bank
Hokkaido Bank Hokuriku Bank Yokohama Bank
Chiba Bank Hiroshima Bank Fukuoka Bank
Kumamoto Bank Shinwa Bank Joyo Bank
Higo Bank Hachijuni Bank Japan Post Bank
 
  • Japan Post Bank
    Thursday February 29, 2024
 
  • Except for Japan post Bank
    Wednesday February 28, 2024 / Thursday February 29, 2024 / Friday March 1, 2024 / Monday March 4, 2024
 

About paying by bank tranfer

If you do NOT have a registered account with one of the above banks or if there is still insufficient funds in your account to make the payment at the time of the second attempt to transfer funds, you will need to make your payment by bank transfer.

 

How to confirm the bank account for bank transfer

Confirm the bank account on Rakuten e-NAVI
The bank account differs for each customer.
Please confirm the information by clicking the notification banner on the top side of the screen.
 
Confirm the bank account on the phone
 
STEP1
Please keep your credit card handy while on the phone.
【Rakuten Premium card holders】
Please contact Premium card desk at the phone number on the back side of the Premium card. (Available from 9:30a.m to 5:30p.m.)
※In the case you contact us during non-business hours, please dial
0120-30-6910 or 092-474-9255
 
Rakuten card (including Rakuten PINK card) holders
  • Rakuten Card Co., Ltd. Customer Call Center  0570-66-6910
  • In the case that you cannot use the phone number above, please dial  092-474-6287
※Representatives are available from 9:30 a.m. to 5:30 p.m. (Also available on Saturdays, Sundays and national holidays)
 
In the case you contact us during non-business hours, please dial
0120-30-6910 or 092-474-9255 (Available for 24 hours all-year-around)
※Depending on your credit card status, you might be connected with one of our agents.
 
STEP2
When you hear the voice guidance, follow the steps below.
  1. Press "1" for cardholder.
  2. Press "2" for payments.
  3. Enter your "card number#" and "date of birth#".
  4. Press "3" if you were unable to withdraw.
 
STEP3
Please input your personal information and the date that you are going to make your payment by bank transfer. Then you will hear the amount and bank account details.
 

Notes

  • You will be charged a small bank transfer fee.
  • Please make sure that you enter your full name when you make the payment.
 

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