- よくある質問 > FAQ（English） > Security&Trouble > How come my credit card does not work anymore?
よくある質問
How come my credit card does not work anymore?
- カテゴリー :
回答
If your credit card does not work, it may be due to the following reasons:
・ Exceeded your credit card limit (Click here to confirm your available credit card limit on Rakuten e-NAVI.)
・Could not conduct automatic withdrawl from your bank account
・Regular/Irregular re-examination
・Use of a reported lost or stolen card
・ Error in the card information that was entered
・Magstripe is unreadable: damaged or defected
・Input incorrect PIN number
■If you wish to verify the details, please contact the Rakuten Card Contact Center.
【Inquiries to Rakuten Card】
・Rakuten Card Co., Ltd. Customer Call Center
0570-66-6910
・If you cannot use the phone number above, please dial
092-474-6287
・Rakuten Card Co., Ltd. Customer Call Center
0570-66-6910
・If you cannot use the phone number above, please dial
092-474-6287
※When you hear the voice guidance, follow the steps below.
1.Press "1" for cardholder.
（After this, if you are calling from a smartphone, please press "2".）
2.Press "1" for an unusable card.
3.Enter your "card number＃" and "date of birth #"（YYYYMMDD#）.
4.Press "2" for an unusable card.
5.Press "2"again.
6.Press "0".
※Representatives are available from 9：30 a.m. to 5：30 p.m. （Also available on Saturdays, Sundays and national holidays）