What does the error message mean when I submit Residence ...
We kindly request our customers who live in Japan but are not Japanese nationals to sub... 詳細表示
I canceled a transaction, and I don't know how the deduct...
The cutoff date for the cancelation is the end of each month. After we receive the dat... 詳細表示
My credit card number changed. Is there anything else tha...
When you change your credit card number, you need to contact any companies (such as yo... 詳細表示
With the bonus payment plan, how can I pay?
You can choose to pay with your bonus either in one time or in two times. ※Please not... 詳細表示
I applied for the credit card online, but I haven't recei...
It usually takes about 7-10 days after you apply for the credit card online. About ETC... 詳細表示
How to transfer your remaining Edy balance from a Rakuten...
The Edy balance of a Rakuten card can be transferred using a multi-function copier at F... 詳細表示
I don't know how to fill out the bank application form.
To see how to fill out the bank application form, you can take a look at the screen cap... 詳細表示
I'd like to change my e-mail address. How can I change it?
You can change your e-mail address on "Change your e-mail address" out of "Change your ... 詳細表示
How do I contact Rakuten Card from outside Japan?
To call from an international location, please confirm the following ■Lost or Stol... 詳細表示
How come my credit card does not work anymore?
If your credit card does not work, it may be due to the following reasons: ・ Excee... 詳細表示
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