If you would like to check your available amount and balance, please log in to Rakuten e-NAVI from here or contact the Rakuten Card Customer Call Center.
【Inquiries to Rakuten Card】
・Rakuten Card Co., Ltd. Customer Call Center
0570-66-6910
・In the case that you cannot use the phone number above
092-474-6287
※When you hear the voice guidance, follow the steps below.
・Available amount
- Press "1" for cardholder.
- Press "3" for various inquiries.
- Enter your "card number#" and "date of birth#". Press "#" when each input is completed.
- Press "1" for available amount inquiry.
- Press "1" for available amount inquiry.
・Usage balance
- Press "1" for cardholder.
- Press "3" for various inquiries.
- Enter your "card number#" and "date of birth#". Press "#" when each input is completed.
- Press "3" for balance inquiry.
※Representatives are available from 9:30 a.m. to 5:30 p.m. (Also available on Saturdays, Sundays and national holidays)