- よくある質問 > FAQ（English） > Security&Trouble > How should I answer the SMS/e-mail of 「ご利用内容ご確認のお願い」?
よくある質問
How should I answer the SMS/e-mail of 「ご利用内容ご確認のお願い」?
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回答
Rakuten Card was suspected of being fraudulent.
We would like to confirm if you are aware of the transaction.
Check out the details below *Only those who receive SMS/email from us are eligible.
(Some wording and images may differ, but please refer to them as an overview of the description and options.)
■Page transitioned from SMS
■Select Page in Rakuten e-NAVI
Please follow the instructions on the page to authenticate your identity and complete your response.
If you have completed the response below, please note the following.
■Your own use
Your card will be ready for use as usual. If you have not completed the payment and wish to do so, please complete the purchase procedure again.
Attention
We can't handle these requests caused by restriction of our security system.
- Points awarded for the applicable usage
- Pay the difference for rate
- Pay the phone fee to contact us or the shop
- cancellation fee for double purchase
■Third party use
We will suspend the use of your card from now on because there is a possibility that your card has been used fraudulently.
What will happen after this?
Rakuten Card will contact you by phone to inform you of the procedure for refund or reissue of your card after confirming the unauthorized use of your card.
