How do I dispute a transaction?
We do recommend that you contact the merchant before initiating a dispute, which may ... 詳細表示
I cannot register my Rakuten ETC card on Rakuten e-NAVI.
You don't need to register your Rakuten ETC card on Rakuten e-NAVI. You can check th... 詳細表示
How can I check my Rakuten account information?
Click here to access your Rakuten account information and select English ! 詳細表示
I received a new card, but my current card hasn't expired...
Your current card will continue to work until the expiration date passes. However, t... 詳細表示
What happens if I go over my credit line?
If you exceed your credit line, you will not be able to make any more transactions u... 詳細表示
With the 2-time payment, do I have to pay interest?
With the 2-time payment, you do not have to pay any interest. You will pay in two inst... 詳細表示
With the bonus payment plan, how can I pay?
You can choose to pay with your bonus either in one time or in two times. ※Please ... 詳細表示
Although the payment was withdrawn from my bank account o...
It will take a few days to confirm your payment and reflect it to your available amou... 詳細表示
Family card is an extra card that a member of your family can use. Additional cards ... 詳細表示
Apple Pay で決済をしたものをキャンセルするにはどうすればよいですか?
店舗でApple Payにて取引決済をした商品を返品される場合は、購入時のレシートを店舗へご提示いただき、キャンセルしてください。 詳細表示
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