- よくある質問 > FAQ（English） > Billing&Payment > The payment could not be withdrawn from my bank account o...
よくある質問
The payment could not be withdrawn from my bank account on the payment due date. What should I do?
- カテゴリー :
回答
The payment will be automatically withdrawn from your bank account even after the payment due date if you have a registered bank account at one of the below banks.
If there is insufficient funds in your bank account to complete your monthly payment, an additionally attempt to transfer funds will be made. If you ensure that there are sufficient funds available in your bank account , there is no need to contact us.
If on the second attempt there is still insufficient funds available in your account to make the payment at that time, then you will need to make your payment by bank transfer.
If you cannot pay by the due date and make automatic withdrawal again, we will charge a fee of 220 yen（tax included）a month after next.
Payment Due Date
Tuesday January 27, 2026
＜About banks available for second account transfer＞
| Second account transfer | Banks |
| Wednesday January 28, 2026 Thursday January 29, 2026 Friday January 30, 2026 Monday February 2, 2026 |
Rakuten Bank / Mizuho Bank / Mitsui Sumitomo Bank / Mitsubishi UFJ Bank / Resona Bank / Saitama Resona Bank / Hokkaido Bank / Hokuriku Bank / Yokohama Bank / Chiba Bank / Hiroshima Bank / Fukuoka Bank / Kumamoto Bank / Juhachi-Shinwa Bank / Joyo Bank / Higo Bank / Hachijuni Nagano Bank / 77 Bank / Ashikaga Bank / North Pacific Bank / Gunma Bank / Hyakugo Bank |
| Wednesday January 28, 2026 Thursday January 29, 2026 Friday January 30, 2026 Monday February 2, 2026 |
Fukui Bank / Oita Bank / Nishi-Nippon City Bank |
| Monday February 2, 2026 | Japan Post Bank |
Regarding the timing of withdrawals and when debiting is reflected
We are unable to provide information on the withdrawal and processing times of individual financial institutions. Please ensure that funds are available in your registered bank account by the business day before the wtihdrawal date.
To confirm you have been debited, please update your bankbook or check your transaction history the following day to confirm the transaction.
Notes
- If you have overdue payments from the previous month, you may not be eligible for a payment retry.
- If there are sufficient funds in your bank account and you make a transfer to our designated company account , it may result in a double payment to us. Please be careful when making transfers to our account.
- In the event of a double payment, the amount will be applied to your outstanding balance. If the amount paid exceeds your outstanding balance, the difference will be refunded to you.
About paying by bank transfer
If you do NOT have a registered account with one of the above banks or if there is still insufficient funds in your account to make the payment at the time of the second attempt to transfer funds, you will need to make your payment by bank transfer.
How to confirm the bank account for bank transfer
Confirm the bank account on Rakuten e-NAVI
The bank account differs for each customer.
Please confirm the information by clicking the notification banner on the top side of the screen.
Confirm the bank account on the phone
STEP1
Please keep your credit card handy while on the phone.
【Rakuten Premium card holders/Rakuten Gold card holders】
Customers who have Rakuten Premium Card or Rakuten Gold Card, please call the phone number listed on the back of the card. (available from 9:30 a.m. to 5:30 p.m.)
※In the case you contact us during non-business hours, please dial
0120-30-6910 or 092-474-9255
【Rakuten card（including Rakuten PINK card）holders】
- Rakuten Card Co., Ltd. Customer Call Center 0570-66-6910
- In the case that you cannot use the phone number above, please dial 092-303-7188
※Representatives are available from 9:30 a.m. to 5:30 p.m.（Also available on Saturdays, Sundays and national holidays）
If you contact us during non-business hours, please dial
0120-30-6910 or 092-474-9255（Available for 24 hours all-year-around）
※Depending on your credit card status, you might be connected with one of our agents.
STEP2
When you hear the voice guidance, follow the steps below.
- Press "1" for cardholder.
（After this, If you are calling from a smartphone, please press "2".） - Press "2" for payments.
- Enter your "card number＃" and "date of birth＃".
- Press "3" if you were unable to withdraw.
STEP3
Please input your personal information and the date that you are going to make your payment by bank transfer. Then you will hear the amount and bank account details.
Notes
- You will be charged a small bank transfer fee.
- Please make sure that you enter your full name when you make the payment.
