• FAQ No. : 46964
  • 公開日時 : 2018/02/06 11:45
  • 更新日時 : 2024/02/14 09:13
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How do I cancel my credit card ?


We're sorry to hear you would like to cancel your Card.
If you're located outside of the Japan, Click here.
【Inquiries to Rakuten Card】
・Rakuten Card Customer call center  
・In the case that you cannot use the phone number above, please dial
※When you hear the voice guidance, follow the steps below.
  1. Press "1" for cardholder.
  2. Press "4" for various changes.
  3. Enter your "card number#" and "date of birth#".
  4. Press "6" for the card cancellation procedure.
※Representatives are available from 9:30 a.m. to 5:30 p.m. (Also available on Saturdays, Sundays, national hollidays)
【Inquiries to Rakuten Bank】
If you have a Rakuten Bank card, please call directly Rakuten Bank Customer Call Center.
・Domestic call(toll-free number)
※If you cannot use toll-free number, please call Rakuten Bank at 03-6832-2255.
・Overseas call (*When calling from abroad)
81(country code)-3-6832-2255