• FAQ No. : 15105
  • 公開日時 : 2016/09/30 10:14
  • 更新日時 : 2019/09/19 14:08
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My credit card number changed. Is there anything else that I need to do?


When you change your credit card number, you need to contact any companies (such as your utilities, e.g. gas or electric companies) that you use your credit card to pay your bill, and inform them that your card number has changed.
If you have family card or ETC card, you can continue to use them after you receive your new credit card.
In regards to your Rakuten points, you will not lose any of your points since the points are saved on your Rakuten account and not on the card itself.
Also if you have your money left as Rakuten Edy on your previous card, please use the balance before you dispose of it.
However, it is possible to transfer your Edy balance to your new card by using the dedicated equipment (Rakuten Edy Reader and Rakuten Edy App etc.).