- よくある質問 > FAQ(English) > Apply for a Rakuten Credit Card > I couldn't receive the card because my name on my ID card...
よくある質問
I couldn't receive the card because my name on my ID card and the one that is registered with Rakuten card are different. What should I do?
- カテゴリー :
回答
When you present your identity verification document to receive the credit card, your name on your ID card and the one that is registered with Rakuten Card should be exactly same.
If they are different, please contact us to change your registered name. Afterwards, we will resend your credit card to you.
【Inquiries to Rakuten Card】
・Rakuten Card Co., Ltd. Customer Call Center
0570-66-6910
・In the case that you cannot use the phone number above, please dial
092-474-6287
※When you hear the voice guidance, follow the steps below.
- Press "1" for cardholder.
- Press "7" for inquiries about card issuance status and delivery.
※Representatives are available from 9:30 a.m. to 5:30 p.m. (Also available on Saturdays, Sundays and national holidays)
【Notes】
※We might ask you to send the copy of your ID card to us in order to resend your the credit card.
※After reviewing your application, we might be unable to issue you the credit card.