- よくある質問 > FAQ(English) > Rakuten e-NAVI > I forgot My Rakuten ID and/or Password.
よくある質問
I forgot My Rakuten ID and/or Password.
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回答
If you have forgotten your Rakuten ID or your Password, please fill out Account Information Retrieval Form to retrieve it back.
【Notes】
※You need to enter your Email Address and Name which you used to register your Rakuten Membership.
※You need to enter your Email Address and Name which you used to register your Rakuten Membership.