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  • FAQ No. : 46964
  • 公開日時 : 2018/02/06 11:45
  • 更新日時 : 2024/02/14 09:13
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How do I cancel my credit card ?

回答

We're sorry to hear you would like to cancel your Card.
If you're located outside of the Japan, Click here.
 
【Inquiries to Rakuten Card】
・Rakuten Card Customer call center  
  0570-66-6910
・In the case that you cannot use the phone number above, please dial
  092-474-6287
※When you hear the voice guidance, follow the steps below.
  1. Press "1" for cardholder.
  2. Press "4" for various changes.
  3. Enter your "card number#" and "date of birth#".
  4. Press "6" for the card cancellation procedure.
※Representatives are available from 9:30 a.m. to 5:30 p.m. (Also available on Saturdays, Sundays, national hollidays)
 
【Inquiries to Rakuten Bank】
If you have a Rakuten Bank card, please call directly Rakuten Bank Customer Call Center.
・Domestic call(toll-free number)
0120-77-6910
※If you cannot use toll-free number, please call Rakuten Bank at 03-6832-2255.
・Overseas call (*When calling from abroad)
81(country code)-3-6832-2255
 

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