If you wish to cancel your family card, please contact us via chat support (operating hours: 9:30 AM - 1:30 AM).
Please have the card ready and contact us either as the primary cardholder or the family cardholder.
 

Contacting Chat Support (Operating Hours: 9:30 AM - 1:30 AM) Please select "Card Cancellation" from the chat support page below and enter the details of your inquiry. *Depending on the content, we may ask you to contact us by phone.
Please select ”カードのご解約”, which means "Card Cancellation" from the chat support page below and enter the details of your inquiry. *Depending on the content, we may ask you to contact us by phone.

Chat support here (Rakuten e-NAVI) ＞

For Members with a Rakuten Edy Integrated Card

• If there is a balance on the Rakuten Edy on the family card you have been using, please make sure to use up the balance before cutting the card with scissors and disposing of it.

  Check your Edy balance here ＞

• If the card is disposed of, the accumulated Edy balance will not be compensated. Please be aware that any loss will be borne by the customer.

For Members with a Rakuten Point Card Function Integrated Rakuten Card We recommend deactivating the Rakuten Point Card function. Please follow the procedure below. *You will need to log in with the Rakuten ID of the family cardholder.

• We recommend deactivating the Rakuten Point Card function. Please follow the procedure below. *You will need to log in with the Rakuten ID of the family cardholder.

1. Check if the Rakuten Point Card number on the back of the card matches.
2. Click”一時停止する” which means "Temporarily Deactivate."

Deactivate Rakuten Point Card function here ＞

Important Notes：

• We do not accept cancellations via the website.
• Please cut the magnetic strip (or the IC chip for IC cards) with scissors to make the card unusable and dispose of it.
• If you are using the card for recurring payments such as mobile phone or internet services, please separately cancel or change the payment method with each service provider.