How to check or change your user ID and password when logging into Rakuten e-NAVI

The user ID and password for logging into Rakuten e-NAVI are the same as the user ID and password for your Rakuten member information. You can use the new user ID and password immediately after changing them.

※Please avoid using passwords that you use on other sites.

To check your user ID or reset your password, Click Here ＞

To change your user ID for Rakuten member information, please proceed from the "Account and Security" page in the Rakuten member information management section.

※We recommend setting a user ID that is difficult for third parties to guess, other than your email address.

To change your user ID, Click Here ＞

If you cannot log in to Rakuten e-NAVI, please check the following

For solution if you cannot log in to Rakuten e-NAVI, Click Here (Japanese only) ＞

In recent years, there has been a rapid increase in credit card fraud due to phishing scams, where SMS or suspicious emails are sent to lure you to fake websites, from which your user ID, password, and personal information, including credit card numbers, are stolen.

What is phishing? (Japanese only) ＞

To avoid unauthorized access, please change your user ID and password regularly.

Note

• If you use email address as your user ID, changing the email address in your Rakuten member information will also change your user ID.
• If you change your user ID and password for Rakuten member information, you can log in to Rakuten e-NAVI with the new user ID and password, and there is no need to restart the Rakuten e-NAVI service setup process.