If you need to change your name, you will need to complete the necessary procedures.
You can apply for a new card through the "Card Reissue" option in the "Application" menu on Rakuten e-NAVI. The procedure may vary depending on the details of your application, so please refer to the instructions below for more information.

If you are Rakuten Bank Cards holders, you will need to complete the procedures on the Rakuten Bank website. Please change the account holder's name on the Rakuten Bank website, and then proceed with the card suspension and reissue process.

Rakuten Bank Name and Address Change Page Here ＞

How to Proceed

In the Case of a Name Change Due to Surname Change
Example : Rakuten Hanako　→　Suzuki Hanako

In case your surname changes (marriage or some specific occasions), you  can complete the procedure on 
Rakuten e-NAVI. Please select "Card Reissue" from "Application" menu on Rakuten e-NAVI, then choose "Change of name due to change of surname (change of surname only)" and proceed with the application.

Reissue Card Here (to Rakuten e-NAVI) ＞

After completing the application, your new card will be delivered in approximately one week to ten days.

• Please note that it could take longer than usual on holidays (such as Golden week and New Year holidays)
• The card number on your new card will be the same as the one on your current card.
   

In the Case of a First name / First and Surname (Full Name) Change For Corrections to  Names in Kanji or Roman Letters
Examples : Rakuten Hanako → Rakuten Masako / Rakuten Hanako → Suzuki Masako

Examples : Taro → Tarou / TAROU → TAROH

For changes to your full name due to a name change or surname change, or for corrections to names in Kanji or Roman letters, you will need to submit a Name Change Application Form along with the original or a copy of your identification documents.

The Name Change Application Form will be requested through the "Card Reissue" option in the "Application" menu on Rakuten e-NAVI.

Request a Name Change Application Form Here (to Rakuten e-NAVI) ＞
 

The Name Change Application Form will be delivered approximately one week to ten days after your request. Once you receive the Name Change Application Form, please fill out the required information, enclose the original or a copy of your identification documents (with your new name), and return it using the provided return envelope.

For Information on Submitting identification Documents, Click Here ＞

The new card will be sent approximately two weeks after we receive your retuned application form.

• Please note that it could take longer than usual on holidays (such as Golden week and New Year holidays)
• The card number on your new card will be the same as the one on your current card.

If you have multiple cards registered to different accounts, you will need to complete the procedure for each card separately.

Notes

Regarding the Change of Account Holder Name for Automatic Withdrawal

For Those Applying for a Name Change
If you have an account under your new name, please set up your payment account as soon as you receive your new card. You can do this by selecting " Inquiry and modification of customer information" and then "Inquiry and change of payment account" form the "Customer Information" menu on Rakuten e-NAVI.

View / Change Payment Account Here (to Rakuten e-NAVI) ＞

 Even if there is no change to the branch name or account number of your registered financial institution and only the account holder's name has changed, we still require you to submit an application. Additionally, you can register a new financial institution account that is different from your current one.

If the account holder name registered with us differs from the account holder name registered with your financial institution due to a name change, whether the direct debit will be processed is at the discretion of the financial institution. If the payment cannot be debited from your account on the payment date, we will send you a payment slip for you to make the payment at a latter date.

Regarding Your Current Card

Once you receive your new card, please cut up and dispose of the magnetic stripe (or the IC chip for IC cards) with scissors.

Please note that during the transition process, your current card may be temporarily unavailable. Additionally, if you have a Rakuten Edy integrated card, please be sure to check the details below.

For Members  with a Rakuten Edy Integrated Card, Click Here ＞

※For members with additional cards, please also check the following.

• For Those with Family Cards
  No action is required. You can continue to use your current card without any changes to the name.
  However, if you wish to change the name on a family card, a separate name change application form for family card members is required.
  Please contact the Rakuten Card Contact Center either by the  family card  member or the primary card member. (Business hours : 9:30 AM to 5:30 PM) either by the family card or the primary card member.
• For Those with Rakuten ETC cards
  You can continue to use your current Rakuten ETC card with your old name until its expiration date. Therefore the procedure for changing your name is not necessary.
  When the card is renewed, we will send you a new Rakuten ETC card with your updated name.
• For Those with Priority Pass
  If your name has changed, you will need to apply with your new name.
  After completing the name change procedure for your Rakuten Premium Card or Rakuten Black Card and receiving your new card, please proceed with the application through the "Apply for Priority Pass" option in the "Application" menu on Rakuten e-NAVI.

For Details on the Rakuten Contact Center, Click Here ＞

Regarding Card  Replacement and Changes to International Brand / Design
During the name change procedure, we cannot process requests for card type changes, international brand changes, or card design changes.

• For Members Wishing to Upgrade to Rakuten Gold Card or Rakuten Premium Card
  Once you receive your new card, please apply through Rakuten e-NAVI. 
  Alternatively, you can cancel your current card and then reapply.
• For Members Changing from a Normal Card (Note 1) to Another Normal Card
  Once you receive your new card, please apply through Rakuten e-NAVI.
  Alternatively, you can cancel your current card and then reapply.
• For Members Wishing to Change from Rakuten Black Card, Rakuten Premium Card, Rakuten Gold Card, or Normal Card (Note 1) to a Design Card (e.g., Rakuten Eagles Design, Okaimono Panda Design)
  You will need to cancel your current Rakuten Card and then reapply.
• For Members Wishing to Change Their International Brand
  You will need to cancel your current Rakuten Card and then reapply.
  ※Please note that the procedure is different for customers with a Rakuten Bank Card.

How to Cancel Your Card, Click Here ＞

*Note 1：Rakuten Card, Rakuten PINK Card, Rakuten ANA Mileage Club Card

Regarding Name in Kanji
For Members whose name in Kanji includes old or uncommon characters that our system cannot process, please note that we may not be able to register your name exactly as submitted.
In such cases, we will register your name using the modern standard characters.

Regarding Card Delivery Address
If you apply for a name change through Rakuten e-NAVI, the card will be delivered to the home address registered in Rakuten e-NAVI.
If you apply using the Name Change Application Form, the card will be delivered to the home address you provided on the form (your current residence).
※For Rakuten Business Cards, the card will be delivered to your workplace.

For Customers Wishing to Change the Name Used When Logging into Rakuten Ichiba
Please make the changes from the "Basic Information" section within the "Member Information Management" page on Rakuten Ichiba.

Member Information Management Page on Rakuten Ichiba ＞

Regarding Rakuten Points
You can continue to use your accumulated Rakuten Points even after changing your name.
Rakuten Points are linked to your Rakuten ID, not your card. Therefore, you can still use your points even if your card number or name changes.