- よくある質問 > FAQ(English) > Billing&Payment > I would like to know is it possible to change my payment ...
よくある質問
I would like to know is it possible to change my payment to revolving payment or monthly payment(installment payments) after I make a purchase?
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回答
You can change your payment method to revolving payment or monthly installment(3-times payment~ 36-times payment) from here on Rakuten e-NAVI after you made a purchase.
■Regarding the one-time payment, you can change your payment method to either revolving payment or monthly installment.
■Regarding the bonus-one-time payment, you can change your payment method only to revolving payment.
On the webpage, please check the box that corresponds with your preferred payment method and then click on the red color confirmation button in the middle of the screen.
And again, on the next screen, please click on the red color registration button in the middle of the screen.
If you change your payment to revolving payment or monthly installments by 5th of the month, then your first revolving payment/monthly payment will be this month.
However, if you change your payment method after 6th of the month, then your first revolving payment/monthly payment will be next month.
【Notes】
※Please note that you cannot undo your payment method selection to the original one once you have change it.
※If you change your one-time bonus payment to revolving payment, your first revolving payment will be this /next month not the month that were supposed to pay the bonus payment.
※You may not change your payment method during the times below.
■For this month's payment: 10 p.m. on 10th ~6:00 p.m. on 11th of every month
■For next month's payment: 10 p.m. on 10th ~6:00 a.m. on 11 of every month
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【Monthly payment (Installment payment)】
With the monthly payment plan, you can decide how many times (payments) you would like to make to pay off your bill.
The payment amount for each month is fixed, but the interest rate differs depending on the number of payments you make.
【Revolving payment】
With our revolving payment plan, you just pay the minimum amount plus interests due each month.
When your total revolving balance is over 200,000 yen, the minimum amount due will automatically be 10,000 yen, plus interest. For balances under 200,000 yen the lowest minimum payment you can make is 5,000 yen per month.
*Please be aware that you will have to pay interst in either way.
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【Inquiries to Rakuten Card】
・Rakuten Card Co., Ltd. Customer Call Center
0570-66-6910
・In the case that you cannot use the phone number above, please dial
092-474-6287
※When you hear the voice guidance, follow the steps below.
- Press "1" for cardholder.
- Press "2" for payment related.
- Enter your "card number＃" and "date of birth＃".
- Press "4" for revolving payment and installment payment.
- Press "1" for change to revolving payment or installment payment.
※Representatives are available from 9:30 a.m. to 5:30 p.m. (Also available on Saturdays, Sundays and national holidays)