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  • FAQ No. : 15090
  • 公開日時 : 2016/09/30 10:15
  • 更新日時 : 2024/02/06 18:53
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How can I check the available amount and balance of my Rakuten card?

回答

If you would like to check your available amount and balance, please log in to Rakuten e-NAVI from here or contact the Rakuten Card Customer Call Center.

 
【Inquiries to Rakuten Card】
・Rakuten Card Co., Ltd. Customer Call Center
 0570-66-6910
・In the case that you cannot use the phone number above
 092-474-6287
※When you hear the voice guidance, follow the steps below.
Available amount
  1. Press "1" for cardholder.
  2. Press "3" for various inquiries.
  3. Enter your "card number#" and "date of birth#". Press "#" when each input is completed.
  4. Press "1" for available amount inquiry.
  5. Press "1" for available amount inquiry.
Usage balance
  1. Press "1" for cardholder.
  2. Press "3" for various inquiries.
  3. Enter your "card number#" and "date of birth#". Press "#" when each input is completed.
  4. Press "3" for balance inquiry.
※Representatives are available from 9:30 a.m. to 5:30 p.m. (Also available on Saturdays, Sundays and national holidays)
 

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